NOVIANA DJOU, S. H.; DARMAN, D.; KUKU, C. The Effect of Administrative Service Quality and Officer Responsiveness on Service Satisfaction. West Science Business and Management, [S. l.], v. 1, n. 05, p. 588–494, 2023. DOI: 10.58812/wsbm.v1i05.527. Disponível em: https://wsj.westscience-press.com/index.php/wsbm/article/view/527. Acesso em: 6 oct. 2024.