The Influence of Product Diversification, Service Quality, and Risk Management of Islamic Banks on Money Market Stability in Indonesia
DOI:
https://doi.org/10.58812/wsjee.v2i02.896Keywords:
Islamic banking, product diversification, service quality, risk management, money market stability, IndonesiaAbstract
This study investigates the effect of Product Diversification, Risk Management, and Service Quality of Islamic banks on Money Market Stability in Indonesia. Using quantitative analysis based on Structural Equation Modeling with Partial Least Squares (SEM-PLS), data were collected through a survey of Islamic bank customers. The results reveal significant positive relationships between Product Diversification, Risk Management, Service Quality, and Money Market Stability. Product Diversification positively influences Service Quality and Risk Management, while Service Quality and Risk Management, in turn, positively impact Money Market Stability. The findings underscore the importance of adopting comprehensive strategies to enhance the stability of the money market in Indonesia's Islamic banking sector. These insights have implications for practitioners, policymakers, and researchers aiming to promote financial stability and inclusivity in Islamic finance.
References
M. F. Zidan, “The Legal Framework of Islamic banks,” Al-Kitab J. Hum. Sci., vol. 4, no. 6, pp. 155–168, 2021.
D. Saharuddin and U. I. N. I. Bonjol, “Islamic Banks In Muslim Countries And Indonesia,” Al Iqtishod J. Pemikir. dan Penelit. Ekon. Islam, vol. 11, no. 1, pp. 66–83, 2023.
I. Ng, Y. Yulfiswandi, J. Junita, V. Viviani, L. Lindawati, and J. Joey, “Analisis Komparatif Bank Syariah Dan Bank Konvensional Pada Masa Resesi Global COVID-19,” J. Bina Manaj., vol. 11, no. 2, pp. 170–180, 2023.
Y. Yuliana, N. Nurnasrina, and H. Sunandar, “Bank Syariah dan Hubungannya Dengan Lembaga Keuangan dan Bisnis Lainnya Di Indonesia,” Islam. Bus. Financ., vol. 3, no. 2, pp. 141–157, 2023.
F. P. Aryanti, F. Nurhalizah, and H. Jannah, “Pengaruh Kontribusi Pembiayaan Mikro Modal Kerja di dalam Lembaga Keuangan Perbankan Syariah terhadap Pengembangan Usaha Mikro Kecil dan Menengah (UMKM) di Kota Palembang (Studi Kasus Bank Syariah Indonesia KC Demang),” Ekon. J. Econ. Bus., vol. 6, no. 2, pp. 699–709, 2022.
M. Alaeddini, P. Madiès, P. J. Reaidy, and J. Dugdale, “Interbank money market concerns and actors’ strategies—A systematic review of 21st century literature,” J. Econ. Surv., vol. 37, no. 2, pp. 573–654, 2023.
B. E. Hussein, “The Effect of Financial Policy on Achieving Economic Stability In Islamic Economics,” Islam. Sci. J., vol. 12, no. 1, pp. 250–273, 2021.
S. M. Kiemo, T. O. Olweny, W. M. Muturi, and L. W. Mwangi, “Bank-specific determinants of commercial banks financial stability in Kenya,” J. Appl. Financ. Bank., vol. 9, no. 1, pp. 119–145, 2019.
R. Hutagalung, “Money Market Mechanism Based On Sharia Principles,” Int. J. Humanit. Educ. Soc. Sci., vol. 2, no. 1, 2022.
J. Kálmán, “The Concept of Financial Stability in Theory and Law,” Financ. Econ. Rev., vol. 22, no. 2, pp. 54–76, 2023.
A. E. Pamuji, A. F. Supandi, and M. Sa’diyah, “Islamic Financial Institutions as Strengthening The Economy of The Ummah (Study on The Application of Shariah Agreements in Islamic Financial Institutions),” OECONOMICUS J. Econ., vol. 7, no. 1, pp. 24–36, 2022.
Asyari, M. E. Hoque, M. K. Hassan, P. Susanto, T. Jannat, and A. Al Mamun, “Millennial Generation’s Islamic Banking Behavioral Intention: The Moderating Role of Profit-Loss Sharing, Perceived Financial Risk, Knowledge of Riba, and Marketing Relationship,” J. Risk Financ. Manag., vol. 15, no. 12, p. 590, 2022.
M. M. Khan and M. I. Bhatti, “Islamic banking and finance: on its way to globalization,” Manag. Financ., vol. 34, no. 10, pp. 708–725, 2008.
S. S. Lena and M. Syarofi, “Penetapan Margin dan Nisbah Bagi Hasil Pada Pembiayaan Mudharabah di Bank Syariah Indonesia,” J. Ekon. Dan Bisnis Islam, vol. 2, no. 2, pp. 153–162, 2022.
A. E. Ahmed and S. F. M. Younis, “The Impact of Diversification Policy on Revenues of Commercial Banks: A Case of Iraqi Commercial Banks,” J. Bus. Manag. Stud., vol. 4, no. 3, pp. 211–220, 2022.
J. A. Aziz, “Rethinking the paradigm of Islamic banking product development (based on an Indonesian case),” 2023.
S. Muliani, “Analysis of the Marketing Strategy of Savings Products to Increase the Number of Customers at Bank Muamalat Indonesia KCP Stabat,” J. Indones. Manag., vol. 2, no. 3, pp. 941–948, 2022.
D. D. Anggraini, S. Akhmadi, F. Talitha, and T. Zuhrotunisa, “Connection Innovation and Development Bank Sharia as well as Evolution Development and Innovation Contract and Islamic Banking Products,” Wealth J. Islam. Bank. Financ., vol. 1, no. 1, pp. 71–81, 2022.
B. Setyadi, S. Helmi, and S. I. bin S. Mohamad, “Customer satisfaction mediates the influence of service quality on customer loyalty in islamic banks,” Int. J. Islam. Bus. Econ., vol. 7, no. 1, pp. 25–36, 2023.
B. Setyadi, S. Helmi, E. Elpanso, and D. Paningrum, “The Influence of Service Quality on Customer Loyalty Is Mediated by Customer Satisfaction in Islamic Bank,” WSEAS Trans. Financ. Eng., vol. 1, pp. 68–79, 2023.
G. Mohamed, A. Ali, H. Abdikadir, and I. Ibrahim, “Islamic banksl service quality in Somalia: Customer loyalty, satisfaction, and the role of trust as a mediator,” Asian Econ. Financ. Rev., vol. 13, no. 5, pp. 320–337, 2023.
S. Shafique, A. Ghafoor, M. Saman, and M. Ali, “How CustomersLoyalty Response to Service Quality, Bank Image and ReligiousSatisfaction?: An Evidence from Islamic Banking,” 2023.
O. Christian, C. Ngozi, P. Abude, and A. N. O. Vincent, “Mobile Banking Service Quality and Customer Retention among Commercial Banks’ Customers: An Empirical Evidence from Southeast Nigeria,” Asian J. Econ. Bus. Account., vol. 23, no. 14, pp. 45–56, 2023.
A. Adriansah, M. F. N. Sya’ban, E. Adisty, and E. Apriani, “Analysis of the Risk Management of Purchasing Puri Nirana Cigelam Sharia Housing in the Perspective of Islamic Economics,” in International Conference on Islamic Economic (ICIE), 2023, pp. 80–102.
A. T. Firdaus, “IMPLEMENTATION OF PRUDENTIAL PRINCIPLES AND RISK MANAGEMENT IN SHARIA BANK FINANCIAL MANAGEMENT (CASE STUDY OF INDONESIAN SHARIA BANK),” Indones. J. Multidiscip. Sci., vol. 2, no. 1, pp. 56–65, 2023.
S. A. A. Shah, B. A. Fianto, A. E. Sheikh, R. Sukmana, U. N. Kayani, and A. R. Bin Ridzuan, “Role of fintech in credit risk management: an analysis of Islamic banks in Indonesia, Malaysia, UAE and Pakistan,” J. Sci. Technol. Policy Manag., no. ahead-of-print, 2023.
Sewwandi and Karunarathne, “Credit Risk Macredit Risk Management Practices and Financial Performance: a Comparison Between Licensed Commercial Banks and Licensed,” J. Account. Financ., vol. 9, no. 2, pp. 368–384, 2023, doi: 10.57075/jaf922204.
D. Hastutik, “The Determinant of Financial System Stability in Indonesia,” Effic. Indones. J. Dev. Econ., vol. 6, no. 2, pp. 187–198, 2023.
M. Batubara, “MONETARY POLICY AGAINST REVIEW FROM AN ISLAMIC PERSPECTIVE,” Int. J. Econ. Business, Accounting, Agric. Manag. Sharia Adm., vol. 3, no. 3, pp. 752–757, 2023.
S. T. Wahyudi, N. Badriyah, R. S. Nabella, K. Sari, and R. Radeetha, “LINKAGES BETWEEN BANK COMPETITION AND FINANCIAL STABILITY: A COMPARATIVE STUDY OF SHARIA VS CONVENTIONAL BANKING IN INDONESIA,” J. Ekon. Bisnis Dan Kewirausahaan, vol. 12, no. 1, pp. 77–91.
N. M. Suleiman, “Corporate governance in Islamic banks,” Társadalom és gazdaság Közép-és Kelet-Európában/Society Econ. Cent. East. Eur., pp. 98–116, 2000.
S. S. Amar, D. L. P. Putri, and R. Rahmawati, “Pendidikan Prinsip Keadilan dalam Akuntansi Syariah,” FIKROTUNA J. Pendidik. dan Manaj. Islam, vol. 16, no. 02, pp. 270–282, 2022.
Y. C. Kiranawati, S. M. Aziza, A. Nasim, and C. Ningsih, “ISLAMIC BANKING GOVERNANCE IN MAQASHID SHARIA PERSPECTIVES: A SYSTEMATIC LITERATURE REVIEW.,” Share J. Ekon. Dan Keuang. Islam, vol. 12, no. 1, 2023.
F. P. Bakti and A. Rifai, “ANALYSIS OF THE CHARACTERISTICS OF FINANCIAL RISK IN CONTRACT WITH THE PRINCIPLE OF PROFIT-SHARING IN SHARIA BANKING,” Awang Long Law Rev., vol. 5, no. 1, pp. 19–28, 2022.
A. Yusoff, R. Hassan, and S. A. Salman, “Risk Assessment of Islamic Banking Products: A Case Study of Murabaha and Ijarah,” in International Conference on Business and Technology, Springer, 2022, pp. 581–592.
A. E. Ahmmed and S. F. M. Younis, “The Impact of Diversification Policy on the Risks of Commercial Bank: A Case Study of Iraqi Commercial Banks,” J. Bus. Manag. Stud., vol. 5, no. 1, pp. 152–162, 2023.
A. Ben Salem and I. Ben Abdelkader, “Diversification and performance of microfinance institutions: does Islamic microfinance model matter?,” Int. J. Islam. Middle East. Financ. Manag., vol. 16, no. 5, pp. 975–995, 2023.
A. Widarjono and S. Sidiq, “THE SECTORAL FINANCING DIVERSIFICATION AND THE PROFITABILITY OF ISLAMIC BANKING IN INDONESIA.,” J. Ekon. Bisnis Islam, vol. 8, no. 2, 2022.
M. Bayhaqy and D. F. Septiarini, “2 YEARS AFTER MERGERS: SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY OF BANK SYARIAH INDONESIA.,” Airlangga Int. J. Islam. Econ. Financ., vol. 6, no. 1, 2023.
A. Kadir, M. B. Paly, and M. W. Abdullah, “Customer loyalty Islamic banks in Indonesia: Service quality which mediated by satisfaction and customer trust,” Int. J. Prof. Bus. Rev., vol. 8, no. 4, pp. e01286–e01286, 2023.
H. Mukhibad and D. Setiawan, “Shariah supervisory board attributes and corporate risk-taking in Islamic banks,” Cogent Bus. Manag., vol. 9, no. 1, p. 2158607, 2022.
L. C. Utami, M. Aqil, and C. Chairina, “Studi Literatur Penerapan Manajemen Risiko Pada Bank Syariah,” J. Ekon. Dan Bisnis, vol. 2, no. 3, pp. 742–747, 2022.
U. A. Abi Anwar, M. Sakova, I. Solikin, and A. M. Rani, “Risk Management in Islamic Financial Technology,” JMD J. Ris. Manaj. Bisnis Dewantara, vol. 5, no. 2, pp. 67–82, 2022.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Wilson Candra Teguh Pratama, Loso Judijanto, Jasmin Jasmin
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.