The Effect of Workplace Facilities, Workload Management, and Job Flexibility on Employee Job Satisfaction in Insurance Companies in Indonesia

Authors

  • Setyowati Subroto Universitas Pancasakti Tegal
  • Titin Endrawati Politeknik APP Jakarta
  • Nawiyah Nawiyah Politeknik APP Jakarta

DOI:

https://doi.org/10.58812/wsis.v2i09.1303

Keywords:

Workplace Facilities, Workload Management, Job Flexibility, Job Satisfaction, Insurance Industry

Abstract

This study investigates the effect of workplace facilities, workload management, and job flexibility on employee job satisfaction in insurance companies in Indonesia. A quantitative research approach was employed, involving 75 respondents from various insurance firms. Data were collected using a structured questionnaire based on a 5-point Likert scale and analyzed using SPSS version 26. Pearson correlation and multiple regression analysis were used to assess the relationships between the variables. The results show that all three independent variables—workplace facilities, workload management, and job flexibility—have a significant positive effect on employee job satisfaction. Among them, workplace facilities had the strongest influence, followed by job flexibility and workload management. The model explained 60.3% of the variance in job satisfaction, highlighting the critical role these factors play in enhancing employee morale and retention. The findings provide practical insights for insurance companies to improve job satisfaction by focusing on creating supportive work environments, managing workloads effectively, and offering flexible work arrangements.

References

M. N. F. K. Berutu, R. Cindy, and I. Agus, “Pengaruh Lingkungan Kerja dan Fasilitas Kerja terhadap Kepuasan Kerja Karyawan Rumah Sakit Amalia Bontang,” Econ. Rev. J., vol. 3, no. 2, pp. 883–892, 2024.

N. K. Sari and D. L. Gaol, “The Effect of Motivation and Work Environment on Employee Job Satisfaction (Case Study at PT. Latexindo),” Int. J. Soc. Law, vol. 2, no. 1, pp. 206–220, 2024.

N. K. S. J. Dhani and I. B. K. Surya, “PENGARUH MOTIVASI, KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN (STUDI PADA PT BALI BUSANA KREASI DI KABUPATEN BADUNG),” E-Jurnal Manaj. Univ. Udayana, 2023.

F. A. Djuli, Z. Abdussamad, and I. Sulila, “the Influence of Job Satisfaction on Employee Performance,” Public Policy J., vol. 4, no. 3, p. 186, 2023, doi: 10.37905/ppj.v4i3.2394.

A. Ramasamy, I. Inore, K. Muduli, and S. Singh, “Evaluation of Factors Affecting Job Satisfaction Pathways for Improved Sustainable Business Performance in Emerging Economies,” Int. J. Soc. Ecol. Sustain. Dev., vol. 14, pp. 1–17, Jan. 2023, doi: 10.4018/IJSESD.328217.

S. Suhardi, W. Wasiman, P. S. Soemadijo, Y. Wangdra, and T. Purwati, “Human capital management: new factors of production in the Indonesian life insurance industry,” JPPI (Jurnal Penelit. Pendidik. Indones., vol. 10, no. 2, pp. 191–200, 2024.

N. L. M. A. PARAMITHA, N. L. P. INDIANI, and P. N. S. YASA, “The Role of Job Satisfaction as a Mediator of Work Discipline and Organizational Climate on Employee Performance,” Int. J. Environ. Sustain. Soc. Sci., vol. 5, no. 4, pp. 928–945, 2024.

M. A. R. Hakim and M. St Maryam, “Analysis of the Influence of Work Environment, Health Insurance, Incentives and Motivation on Employee Productivity of BNI Bank Supporting Branch Offices in East Lombok, West Southeast Nusa”.

P. Leng and G. F. Susanto, “Portrait Of Psychological Wellbeing and Financial Satisfaction of Life Insurance Agents”.

D. Hartutik, N. Lastri, S. Suherman, and A. D. Musdiana, “Job Satisfaction with The Performance of Employees of PT. Pos Indonesia (Persero) Dumai Branch,” Golden Ratio Data Summ., vol. 4, no. 2, pp. 180–186, 2024.

M. Nurudia, “Peran Lingkungan Kerja dan Fasilitas dalam Meningkatkan Motivasi dan Kinerja Karyawan,” PRODUKTIF J. Kepegawai. dan Organ., vol. 3, no. 1, pp. 60–69, 2024.

D. Kristanti and S. Hariyanti, “The Influence of Work Facilities and Individual Characteristics on Job Satisfaction (Pratama Karya Banaran Study),” Formosa J. Appl. Sci., vol. 3, no. 3, pp. 1033–1048, 2024.

R. R. Febriyanto, T. Herlambang, and B. Setyo, “Pengaruh Beban Kerja terhadap Kinerja Pegawai Melalui Kepuasan Kerja pada Dinas Perumahan Rakyat, Kawasan Permukiman dan Cipta Karya Kabupaten Jember,” Budg. J. Business, Manag. Account., vol. 5, no. 1, pp. 387–397, 2023.

N. Jessica, N. Afifah, I. Daud, and W. Pebrianti, “The effect of work environment and work-life balance on job satisfaction: work stress as a mediator,” J. Econ. Manag. Trade, vol. 29, no. 1, pp. 54–65, 2023.

A. Youcef, “The Effect of Job Satisfaction on Work Accidents: Empirical Study in Algerien Electricity and Gas Company− Hassi Messaoud,” 2023.

J. C. Tavárez de Henríquez and C. M. Domínguez Valerio, “Satisfaction with the Work Done in University Employees: A Study from a Developing Country,” Adm. Sci., vol. 13, no. 10, p. 221, 2023.

J. Kim and R. de Dear, “Employee satisfaction and the quality of workplace environment,” in Organizational behaviour and the physical environment, Routledge, 2019, pp. 96–112.

P. F. Preissner and E. M. Jenicek, Productivity and indoor environmental conditions research: an annotated bibliography for facility engineers. DIANE Publishing, 1998.

T. Van Der Voordt and P. A. Jensen, “The impact of healthy workplaces on employee satisfaction, productivity and costs,” J. Corp. Real Estate, vol. 25, no. 1, pp. 29–49, 2023.

A. Baričič and A. T. Salaj, “The impact of office workspace on the satisfaction of employees and their overall health-research presentation.,” 2014.

J. Thomas, An Holistic Evaluation of the Workplace. Understanding the Impact of the Workplace Environment on Satisfaction, Perceived Productivity and Stimulation. University of Northumbria at Newcastle (United Kingdom), 2011.

S. Qasim and N. A. Syed, “Exploring factors affecting employees job satisfaction at work,” IBT J. Bus. Stud., vol. 1, no. 1, 2012.

N. N. Weni, I. G. P. Kawiana, and I. M. Astrama, “The Effect of Workload and Work Stress on Employee Performance with Burnout as A Mediation Variable (Case Study at a Health Laboratory in Denpasar City),” Int. J. Soc. Sci. Educ. Commun. Econ. (SINOMICS JOURNAL), vol. 2, no. 2, pp. 397–410, 2023.

M. Santoso, “Effect of Work Stress Control and Career Development on Employee Performance at PT Woori Bio Corpora, South Jakarta,” Sci. J. Bus. Manag., vol. 102, p. 62, 2022.

A. Quadir, “Role stress and its management among insurance sector professionals,” 2005.

C. Kayacilar, R. R. Alhempi, M. R. Muin, M. Fahrozi, and B. A. Siregar, “The Effect Of Job Satisfaction And Workload On Employees Performance Of Pt Bank Tabungan Negara (Btn) Syariah Pekanbaru,” PENANOMICS Int. J. Econ., vol. 1, no. 1, pp. 51–60, 2022.

M. Askiyanto, B. E. Soetjipto, and Suharto, “The Effect of Workload, Work Stress and Organizational Climate on Turnover Intention with Work Satisfaction as an Intervening Variable (Study at PT BRI Life and Health Insurance of Malang),” Eur. J. Bus. Manag., vol. 10, pp. 61–70, 2018.

S. Wisely, “Flexible Working as an effective tool of Organisational Commitment, Motivation & Productivity. The Quest for Employee Engagement & Work Life Balance using Flexible Work Arrangements.” Dublin, National College of Ireland, 2017.

S. Sunaryo, H. S. R. Sawitri, J. Suyono, and L. Wahyudi, “FLExIBLE WORK ARRANGEMENT AND WORK-RELATED OuTCOMES DuRING THE COVID-19 PANDEMIC: EVIDENCE FROM LOCAL GOVERNMENTS IN INDONESIA,” 2022.

C. C. Cicei, “Managing the work and family roles. Does flexibility reduce the negative interference? An exploratory study,” Manag. Dyn. Knowl. Econ., vol. 3, no. 4, pp. 717–727, 2015.

X. Ma, “The effect mechanism of work flexibility on employee job satisfaction,” in Journal of Physics: Conference Series, IOP Publishing, 2018, p. 12105.

S. Lippmann, “Workplace Flexibility: Realigning 20th-Century Jobs for a 21st-Century Workforce,” Contemp. Sociol. A J. Rev., vol. 40, pp. 442–443, Jul. 2011, doi: 10.1177/0094306111412516k.

Downloads

Published

2024-09-30

How to Cite

Subroto, S., Endrawati, T., & Nawiyah, N. (2024). The Effect of Workplace Facilities, Workload Management, and Job Flexibility on Employee Job Satisfaction in Insurance Companies in Indonesia. West Science Interdisciplinary Studies, 2(09), 1833–1841. https://doi.org/10.58812/wsis.v2i09.1303