THE INFLUENCE OF ELECTRONIC GOVERNMENT ON THE QUALITY OF SERVICES OF BADUNG REGENCY DRINKING WATER REGIONAL COMPANIES

Authors

  • I Putu Dharmanu Yudartha Universitas Udayana
  • Ni Wayan Supriliyani Universitas Udayana

DOI:

https://doi.org/10.58812/wsis.v1i08.154

Keywords:

E-Government, Public Service, Regional Water Company

Abstract

This study aims to analyze the influence of electronic government in improving service quality for PDAM Tirta Mangutama customers. The method in this study uses the quantitative method, which is to analyze the effect of e-government on service quality. Associative quantitative data analysis asks about the relationship between two or more variables. The normality test results show that it is normally distributed through the Kolmogorov-Smirnov Test. Then based on the linearity test shows a value of 0.95, which means greater than the sig value of 0.05. It means that there is a relationship between these two variables. The heteroscedasticity test shows that the sig value is 0.695, greater than 0.05, so heteroscedasticity does not occur. A simple regression analysis with an R square value of 0.355 or an effect of 35.5 percent and an R-value of 0.596 means it is in the medium category. The T-Test and F-test show that Ha is accepted, meaning that e-government influences the quality of public services in the Regional Drinking Water Company of Tirta Mangutama, Badung Regency.

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Published

2023-08-27

How to Cite

Yudartha, I. P. D., & Supriliyani, N. W. (2023). THE INFLUENCE OF ELECTRONIC GOVERNMENT ON THE QUALITY OF SERVICES OF BADUNG REGENCY DRINKING WATER REGIONAL COMPANIES. West Science Interdisciplinary Studies, 1(08), 521–526. https://doi.org/10.58812/wsis.v1i08.154

Issue

Vol. 1 No. 08 (2023): West Science Interdisciplinary Studies

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Articles

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Copyright (c) 2023 I Putu Dharmanu Yudartha, Ni Wayan Supriliyani

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