The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction

Authors

  • Maman Musa Bina Mandiri University Gorontalo
  • Darman Bina Mandiri University Gorontalo
  • Sadam Yunus Bina Mandiri University Gorontalo

DOI:

https://doi.org/10.58812/wsis.v1i12.451

Keywords:

Ease of Service Access, Information Transparency and Satisfaction of Population Services

Abstract

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.

Author Biography

Darman, Bina Mandiri University Gorontalo

 

 

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Published

2023-12-22

How to Cite

Musa, M., Darman, & Yunus, S. (2023). The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction. West Science Interdisciplinary Studies, 1(12), 1345–1352. https://doi.org/10.58812/wsis.v1i12.451

Issue

Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies

Section

Articles

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Copyright (c) 2023 Maman Musa, Darman, Sadam Yunus

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