The Influence of Leadership Style and Service Quality on Community Satisfaction

Authors

  • Fatmah Ma'ruf Bina Mandiri University Gorontalo
  • Darman Darman Bina Mandiri University Gorontalo
  • Marno Suleman Bina Mandiri University Gorontalo
  • Lukman Setiawan Bina Mandiri University Gorontalo

DOI:

https://doi.org/10.58812/wsis.v2i01.555

Keywords:

Leadership Style, Service Quality, Community Satisfaction

Abstract

This research explains the influence of leadership style and service quality on community satisfaction, by observing 53 community samples. Data were analyzed using PLS-SEM techniques via SMARTPLS version 3 software. Samples were selected and collected through purposive sampling and distributed via online questionnaire via Google form. The results show that Leadership Style has an insignificant effect, with a TStatistic value of 1.461 and P Values of 0.145, while Service Quality has a significant effect, with a TStatistics value of 16.830 and P Values of 0.000 on Community Satisfaction.

Author Biography

Darman Darman, Bina Mandiri University Gorontalo

 

 

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Published

2024-01-25

How to Cite

Ma’ruf, F., Darman, D., Suleman, M., & Setiawan, L. (2024). The Influence of Leadership Style and Service Quality on Community Satisfaction. West Science Interdisciplinary Studies, 2(01), 11–21. https://doi.org/10.58812/wsis.v2i01.555

Issue

Vol. 2 No. 01 (2024): West Science Interdisciplinary Studies

Section

Articles

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Copyright (c) 2024 Fatmah Ma'ruf, Darman Darman, Marno Suleman, Lukman Setiawan

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