Optimising Hajj Service Management in the Office of the Ministry of Religious Affairs of Kotamobagu City

Authors

  • Sabil Mokodenseho Institute Agama Islam Muhammadiyah Kotamobagu
  • Yasin Ibrahim Institut Agama Islam Muhammadiyah Kotamobagu
  • Yahya Musa Institut Agama Islam Muhammadiyah Kotamobagu
  • Sisman Mootalu Institut Agama Islam Muhammadiyah Kotamobagu
  • Ramlin Tamrin Laudji Institut Agama Islam Muhammadiyah Kotamobagu
  • Samsudin Hanta Institut Agama Islam Muhammadiyah Kotamobagu
  • Sri Daud Institut Agama Islam Muhammadiyah Kotamobagu
  • Harun Kolu Institut Agama Islam Muhammadiyah Kotamobagu
  • Elin Kaino Institut Agama Islam Muhammadiyah Kotamobagu

DOI:

https://doi.org/10.58812/wsiss.v2i02.840

Keywords:

Hajj service management, optimization, qualitative analysis, Ministry of Religious Affairs, Kotamobagu City

Abstract

The optimization of Hajj service management stands as a pivotal endeavor for the Office of the Ministry of Religious Affairs in Kotamobagu City, North Sulawesi, as it seeks to facilitate a seamless pilgrimage experience for residents embarking on the sacred journey to Mecca. Through a qualitative analysis, this research explores the current practices, challenges, and opportunities for optimization in Hajj service management. In-depth interviews, focus group discussions, and document analysis were employed to gather insights from key informants and stakeholders directly involved in Hajj service management. The results reveal a nuanced understanding of the logistical complexities, communication gaps, and capacity-building needs inherent in managing Hajj services. Furthermore, opportunities for optimization, including leveraging technology, strengthening communication and coordination, and empowering stakeholders, are identified as promising avenues for enhancing the efficiency, effectiveness, and quality of Hajj services. By addressing these challenges and embracing innovative strategies, the Office of the Ministry of Religious Affairs can enhance the pilgrimage experience, uphold the sanctity of the Hajj journey, and serve the needs of pilgrims with diligence and compassion.

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Published

2024-04-30

How to Cite

Mokodenseho, S., Ibrahim, Y., Musa, Y., Mootalu , S., Laudji, R. T., Hanta, S., Daud, S., Kolu, H., & Kaino , E. (2024). Optimising Hajj Service Management in the Office of the Ministry of Religious Affairs of Kotamobagu City. West Science Islamic Studies, 2(02), 121–128. https://doi.org/10.58812/wsiss.v2i02.840

Issue

Vol. 2 No. 02 (2024): West Science Islamic Studies

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Articles

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Copyright (c) 2024 Sabil Mokodenseho, Yasin Ibrahim, Yahya Musa, Sisman Mootalu , Ramlin Tamrin Laudji, Samsudin Hanta, Sri Daud, Harun Kolu, Elin Kaino

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