Implementation of Blockchain Technology in Improving Transparency of Public Services: A Case Study on Government Service Delivery in Indonesia

Authors

  • Loso Judijanto  Indonesia Palm Oil Strategic Studies (IPOSS)

DOI:

https://doi.org/10.58812/wsist.v1i02.477

Keywords:

Blockchain Technology, Transparency of Public Services, Government Service Delivery, Indonesia

Abstract

This research investigates the implementation of blockchain technology in enhancing the transparency of government service delivery in Indonesia through a quantitative analysis. Utilizing a mixed-methods approach, including regression analysis, descriptive statistics, and demographic analysis, the study explores the perceptions of government officials, service providers, and citizens regarding the impact of blockchain adoption. The findings reveal overwhelmingly positive perceptions, with statistically significant relationships identified between blockchain adoption and perceived transparency, user satisfaction, reduced incidents of corruption or fraud, and improved time and cost efficiency. The demographic analysis highlights variations in perceptions across different stakeholder groups, emphasizing the need for tailored approaches in policy formulation. These results contribute to the evolving discourse on blockchain technology in the public sector, providing valuable insights for policymakers and practitioners.

References

T. Kahn, A. Baron, and J. C. Vieyra, “Digital technologies for transparency in public investment,” Inter-American Dev. Bank, vol. 15, pp. 1–36, 2018.

E. Baldacci and J. R. Frade, “Advancing Digital Transformation in the Public Sector with Blockchain: A View from the European Union,” in Disintermediation Economics: The Impact of Blockchain on Markets and Policies, Springer, 2021, pp. 281–295.

T. Gillpatrick, S. Boğa, and O. Aldanmaz, “How can blockchain contribute to developing country economies? A literature review on application areas,” Economics, vol. 10, no. 1, pp. 105–128, 2022.

M. Kassen, “Blockchain and e-government innovation: Automation of public information processes,” Inf. Syst., vol. 103, p. 101862, 2022.

H. Mazloum, G. Abdelkader, and N. Mazloum, “Blockchain Overcomes Corruption: Towards Smart Institutions and Governance,” in 2022 International Conference on Smart Systems and Power Management (IC2SPM), IEEE, 2022, pp. 80–84.

I. Fahrizal, B. Santoso, and A. Budiono, “Unlocking Work Engagement: How Leadership and Total Rewards Impact Employee Work Engagement Through the Mediating Role of Service Climate in Supply Chain and Logistic Company in Indonesia,” J. Pamator J. Ilm. Univ. Trunojoyo, vol. 16, no. 2, 2023.

A. Astatiani, “DAMPAK PELAKSANAAN ACFTA (ASEAN-CHINA FREE TRADE AGREEMENT) PADA FDI EKTRA-REGIONAL DI INDONESIA,” J. Ilm. Glob. Educ., vol. 4, no. 2, pp. 735–746, 2023.

H. C. Rahayu, “Analisis Kesejahteraan Masyarakat terhadap Pertumbuhan Ekonomi di Indonesia,” J. Inform. Ekon. Bisnis, pp. 77–85, 2023.

X. Zhang, “Blockchain Technology in Various Fields: Applications, Challenges, And Future,” Highlights Sci. Eng. Technol., vol. 57, pp. 154–160, 2023.

N. G. Vovchenko, A. V Andreeva, A. S. Orobinskiy, and Y. M. Filippov, “Competitive advantages of financial transactions on the basis of the blockchain technology in digital economy,” Eur. Res. Stud., vol. 20, no. 3B, p. 193, 2017.

A. Rastogi and D. K. Sinha, “An Exploration on Verification of Educational Assets Through Blockchain Technology,” in 2022 Fourth International Conference on Emerging Research in Electronics, Computer Science and Technology (ICERECT), IEEE, 2022, pp. 1–6.

M. DUMITRACHE, I.-E. SANDU, C.-I. ROTUNĂ, and A. COHAL, “Servicii de eGuvernare în era Blockchain.,” Rom. J. Inf. Technol. Autom. Control. Română Informatică și Autom., vol. 32, no. 1, 2022.

M. A. Ali and W. S. Bhaya, “Blockchain technology’s applications and challenges: An overview,” in AIP Conference Proceedings, AIP Publishing, 2020.

A. Sarfaraz, R. K. Chakrabortty, and D. L. Essam, “AccessChain: An access control framework to protect data access in blockchain enabled supply chain,” Futur. Gener. Comput. Syst., 2023.

S. Qose, Z. Rajnai, and B. Fregan, “Blockchain Technology in Healthcare Industry: Benefits and Issues,” in 2023 IEEE 17th International Symposium on Applied Computational Intelligence and Informatics (SACI), IEEE, 2023, pp. 171–176.

Y. Evitha, S. N. Sari, D. Suprayitno, and J. Irrianda, “Digital Communication Management Government of the Republic of Indonesia for Inclusive and Sustainable Economic Recovery in Indonesia,” KnE Soc. Sci., pp. 621–631, 2023.

C. Seftyono, “Kelindan Noise dan Voice menjadi Choice: Komunikasi Sains dalam Implementasi Kebijakan Berbasis Bukti Penanganan Pandemi COVID-19 di Indonesia.” Universitas Gadjah Mada, 2022.

H. S. Jundia, A. E. Sarwono, and D. S. P. Astuti, “ANALISIS PENINGKATKAN KUALITAS KOMPETENSI APARATUR PEMERINTAH DAN PELAYANAN PUBLIK DALAM MEWUJUDKAN GOOD GOVERNANCE DI JAWA TENGAH,” J. MANEKSI, vol. 12, no. 2, pp. 259–267, 2023.

P. Sumadi, “Social protection in Indonesia: Reforming opportunities during Covid-19 pandemic,” Asean Soc. Work J., pp. 49–62, 2023.

J. Z. Zhang et al., “Understanding governance and control challenges of blockchain technology in healthcare and energy sectors: a historical perspective,” J. Manag. Hist., 2023.

B. Gatotrianto and A. Nadirah, “Blockchain Technology for Employment Healt Insurance Department: Adaptation Isues,” Int. J. Econ., vol. 2, no. 1, pp. 111–119, 2023.

M. P. A. Priya, N. S. Rajulu, S. Jayanthi, and G. Kavitha, “Blockchain Oriented Hybrid Architecture for Crowdsource Model,” in 2023 International Conference on Sustainable Computing and Smart Systems (ICSCSS), IEEE, 2023, pp. 1454–1459.

M. Böhmecke-Schwafert and E. G. Moreno, “Exploring blockchain-based innovations for economic and sustainable development in the global south: A mixed-method approach based on web mining and topic modeling,” Technol. Forecast. Soc. Change, vol. 191, p. 122446, 2023.

A. Thakur, V. Ranga, and R. Agarwal, “Investigating the Impact of Workload Characteristics on the Scalability and Performance of Permissioned Blockchain,” 2023.

F. R. Batubara, S. Efendi, M. K. M. Nasution, and P. Sihombing, “Blockchain-based e-Government: Exploring Stakeholders Perspectives and Expectations,” in 2022 6th International Conference on Electrical, Telecommunication and Computer Engineering (ELTICOM), IEEE, 2022, pp. 232–237.

S. Abdullah and Y. Y. Jusoh, “Blockchain Technologies in e-Government Services: A Literature Review,” in 2022 IEEE International Conference on Computing (ICOCO), IEEE, 2022, pp. 369–374.

S. Skelaney, H. Sahin, K. Akkaya, and S. Ganapati, “Government Applications and Standards to Use Blockchain,” in Blockchain and its Applications in Industry 4.0, Springer, 2023, pp. 99–122.

T. Lei, “Research on the Influencing Factors of User Acceptance of Blockchain Application in Government Services under TOE Framework,” Highlights Sci. Eng. Technol., vol. 12, pp. 74–82, 2022.

C. D. Nagarajan and M. Afjal, “Innovative Applications and Implementation Challenges of Blockchain Technology in the Financial Sector,” in Handbook of Research on AI-Based Technologies and Applications in the Era of the Metaverse, IGI Global, 2023, pp. 279–297.

A. K. Tyagi, S. Dananjayan, D. Agarwal, and H. F. Thariq Ahmed, “Blockchain—Internet of Things Applications: Opportunities and Challenges for Industry 4.0 and Society 5.0,” Sensors, vol. 23, no. 2, p. 947, 2023.

M. H. Miraz and M. Ali, “Blockchain enabled enhanced IoT ecosystem security,” in Emerging Technologies in Computing: First International Conference, iCETiC 2018, London, UK, August 23–24, 2018, Proceedings 1, Springer, 2018, pp. 38–46.

A. M. Alqahtani and A. Algarni, “A Survey on Blockchain Technology Concepts, Applications and Security,” Int. J. Adv. Comput. Sci. Appl., vol. 14, no. 2, 2023.

S. Pandey, A. Kumar De, S. Choudhary, B. Bhushan, and S. Bhatia, “Leveraging Blockchain Technology in Industry 4.0 and Industrial Internet of Things (IIoT) Scenarios,” in Low Power Architectures for IoT Applications, Springer, 2023, pp. 201–222.

M. An, Q. Fan, H. Yu, and H. Zhao, “Blockchain technology research and application: a systematic literature review and future trends,” arXiv Prepr. arXiv2306.14802, 2023.

A. Ramirez, B. T. Satyani, J. Ismailov, and L. Singh, “Blockchain Use in the Financial Services Sectors,” in The Auditor’s Guide to Blockchain Technology, CRC Press, 2022, pp. 77–91.

N. Kshetri, “Impacts on organizational forms, business models and strategies,” in The Rise of Blockchains, Edward Elgar Publishing, 2022, pp. 31–55.

K. Nethravathi, J. Panduro-Ramirez, A. Gehlot, A. Barve, and R. Ponnusamy, “Blockchain effect on E-commerce: A framework for key research areas,” in 2023 International Conference on Artificial Intelligence and Smart Communication (AISC), IEEE, 2023, pp. 624–628.

Downloads

Published

2023-12-30

How to Cite

Judijanto, L. (2023). Implementation of Blockchain Technology in Improving Transparency of Public Services: A Case Study on Government Service Delivery in Indonesia. West Science Information System and Technology, 1(02), 63–71. https://doi.org/10.58812/wsist.v1i02.477

Issue

Vol. 1 No. 02 (2023): West Science Information System and Technology

Section

Articles

License

Copyright (c) 2023 Loso Judijanto

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.