The Innovation of Pelayanan Unggulan Pemohon Asing Prioritas (IDE-PUNAPI) at Immigration Office Class I TPI Denpasar

Authors

  • Kadek Tari Septyawati Public Administration Study Program, Udayana University
  • I Putu Dharmanu Yudharta Public Administration Study Program, Udayana University

DOI:

https://doi.org/10.58812/wsshs.v2i01.630

Keywords:

Innovation, Pelayanan Unggulan, Pemohon Asing Prioritas, Punapi Ideas

Abstract

The IDE PUNAPI innovation is a service innovation provided to applicants who are ill to the extent that they cannot walk or are unable to come to the Immigration Office. This innovation aims to provide services to the prioritized foreign applicants who are unable to attend scheduled biometric data collection and interviews and to deliver completed foreign passports with the Residence Permit to the applicants. The purpose of this research is to explore the innovation of Pelayanan Unggulan Pemohon Asing Prioritas (IDE PUNAPI) in Improving Public Services at Immigration Office Class I TPI Denpasar. This study employs a qualitative research method with data analysis techniques, including descriptive analysis and data analysis methods such as data analysis, data reduction, data presentation, and drawing conclusions. The research findings conclude that the IDE PUNAPI public service innovation at Immigration Office Class I TPI Denpasar has been well-implemented. This is evident in the relative advantages demonstrated through the significant advantages of the IDE PUNAPI service innovation received by the public. The update in this research compared to previous studies lies in the research location and the research object, focusing on the service innovation.

References

Jannah, R. N., erman Hardinasta, D., Akbar,R. S., & Wirdhiningsih, V, , Home Passport Service Innovation (PAPUMA) in Improving Public Services at the Jember Immigration Office, Scientific Journal of Immigration Studies, vol. 6, hal. 1-15, 2023, doi: https://doi.org/10.52617/jikk.v6i1.408

Noviyanti, N., & Ahmad, M., Electronic Government Based Public Service Innovation Through the Online Passport Application Application (M-PASPOR) at the TPI Tanjung Priok Class I Immigration Office, Government Science Journal Provider, vol 2, hal 153-167, 2023, doi:https://doi.org/10.59713/projip.v2i2.677

Polanunu, A. B. D., & Rijal, N. K, Towards Good Governance: Digital-Based Public Service Innovation at the Class II Non-TPI Immigration Office, Kediri, East Java, NeoRespublica: Journal of Government Science,vol 3. hal 1-19, doi:http://dx.doi.org/10.52423/neores.v3i1.18108

Riduan, M., Rahmadanita, A., & Nurrahman, A, "Public Service Innovation at the TPI Batulicin Class II Immigration Office", Bureaucratic Media Journal,vol 5, hal 113-132, doi: https://doi.org/10.33701/jmb.v5i2.3766

Handrisal, H., Nazaki, N., & Hafiz, M, "Innovation of Electronic Government Based Services Through the Online Passport Queue Registration Application (Apapo) at the Tanjungpinang Class I Immigration Office in 2019", Journal of Government Science,vol 5, hal 179-198, 2021, doi: https://doi.org/10.31629/kemudi.v5i02.3104

Limpo, H., Hajar, I., & Kalsum, U,“ "Innovation Analysis of HR Management System Arrangement Services at the TPI Kendari Class I Immigration Office", Journal of Economics and Business,vol 11, hal 248-254, 2022, doi: https://doi.org/10.34308/eqien.v11i03.1195

Arifin, R., & Nurkumalawati, I, "Immigration Inspection Policy in Indonesia: Forms of Public Service and Professionalism of Immigration Officers", Legal Policy Scientific Journal, vol 14, hal: 243-262, 2020, doi: http://dx.doi.org/10.30641/kebijakan.2020.V14.243-262

Maundima, D. Y., Permana, D., & Srinadi, N. L. P, "Executive Information System for Immigration Services at the Denpasar Class I Immigration Office", Journal of Systems and Informatics (JSI), vol 9, hal 44-50, 2015.

Haqie, Z. A., Nadiah, R. E., & Ariyani, O. P, "Suroboyo Bus Public Service Innovation in Surabaya City", JPSI (Journal of Public Sector Innovations) , vol 5, hal 23-30, 2020, doi: https://doi.org/10.26740/jpsi.v5n1.p23-30

Caesar Demas Edwinarta, "Implementation of the Eazy Passport Service at the TPI Tanjung Perak Class I Immigration Office at the Muhammadiyah University of Gresik" , Journal of Politics and Policy, Vol 3, hal 41-60, 2020.

Chaharani, N. A., Adi, T. P., & Hasmi, D. L. "Implementation of the online passport queue registration application (Apapo) in an E-Government perspective", Journal of Public Policy, vol 11, hal 83-88, 2020, doi: http://dx.doi.org/10.31258/jkp.v11i2.7904

Safitri, D., & Zahidi, M. S, "Innovation of Sipantyra Services (Please take your passport without getting off the vehicle) by the Pamekasan Immigration Office", Immigration Kajiam Scientific Journal, vol 6, hal 1-12, doi: https://doi.org/10.52617/jikk.v6i2.475

Rachmawati, T., & Nasution, S. J, "The value of democracy in public services: Case study of the Bandung Immigration Office", Journal of Public Policy and Administration, vol 19, hal 133-143, doi: https://doi.org/10.22146/jkap.8166

Pramella Yunidar Pasaribu, "Immigration Public Services Based on Human Rights as an Embodiment of the Definite Values of the Ministry of Law and Human Rights", Human Rights Research Journal,Vol: 10, Hal:29-53,2019, doi: http://dx.doi.org/10.30641/ham.2019.10.39-55

Syahrin, M. A, “Measuring State Sovereignty in an Immigration Perspective. Journal of De Jure Legal Research", Journal of De Jure Legal Research,vol 18, hal 43-57, 2018, doi: http://dx.doi.org/10.30641/dejure.2018.V18.43-57

Iwan Kurniawan, "Transformation of the State Civil Apparatus (ASN) of the Ministry of Law and Human Rights with Morals", Immigration Studies Scientific Journal"vol 6, hal 57-70, doi: https://doi.org/10.52617/jikk.v6i2.476

Wilonotomo, Bagas.H.P, "Technological Innovation in Immigration Services, Especially in Making Passports at Immigration Offices Using the EPS (Express Passport Service) System" , Immigration Studies Scientific Journal, vol 1, hal 97-106, 2018,

Tosa Anggara, Ryandi Aditya, Muhammad Fazrul Hisham, Alfado Genta Rahmadhan, Syamsir, "Digital-Based Public Administration Services at the TPI Padang Class I Immigration Office", vol 1, hal 160-164, 2023.

Galang Firmanda, "Public Service Innovations for the Special Class I Immigration Office in Surabaya through the Margorejo Passport Service Unit (ULP) at Maspion Square Mall Surabaya", vol 3, hal 1-15, 2015, doi: https://doi.org/10.26740/publika.v3n5.p%25

Ulfi Tantri, Ruskin Azikin, Adnan Ma’ruf, "Quality of Service in Passport Processing at the Makassar Class I Immigration Office",vol 3, hal 374-388, 2017, doi: https://doi.org/10.26618/kjap.v3i3.1059

Mahdivikia Daffa Ekananda, “Implementation of Good Governance-Based Public Services in the Immigration Sector in Making Passports for the Republic of Indonesia, Poltekim Journal , vol 2, hal 93-104, 2020.

Ira Kustiani, Willy Tri Hardianto, Roro Merry Chornelia Wulandari, "Innovation of Excellent Online Passport Services in Malang City", Jurnal Infrastruktur, vol 11, hal: 244-249, 2021.

Rustomo, "The Effect of Implementing Eazy Passport Innovation and Excellent Service on Performance at the Karawang Immigration Office", Scientific Journal of Business Economics,vol 5, hal 162-168, 2022.

Sukmawati, Rijal, Hermanu, dan Iriawan, "Quality of Passport Making Services at the Class II Immigration Office, Biak Immigration Checking Site" , vol 4, 2020, doi: https://doi.org/10.21787/mp.4.1.2020.37-46

Deandra Rizkiara Maheswari, "Strategy for Improving the Quality of Passport Services in Immigration in Indonesia", Journal Poltekim, Vol 2, hal36-54, 2020.

Downloads

Published

2024-01-31

How to Cite

Septyawati, K. T., & Yudharta, I. P. D. (2024). The Innovation of Pelayanan Unggulan Pemohon Asing Prioritas (IDE-PUNAPI) at Immigration Office Class I TPI Denpasar . West Science Social and Humanities Studies, 2(01), 164–173. https://doi.org/10.58812/wsshs.v2i01.630

Issue

Vol. 2 No. 01 (2024): West Science Social and Humanities Studies

Section

Articles

License

Copyright (c) 2024 Kadek Tari Septyawati, I Putu Dharmanu Yudharta

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.